{"id":39442,"date":"2022-04-12T07:31:23","date_gmt":"2022-04-12T07:31:23","guid":{"rendered":"https:\/\/demo.italwin.it\/assistenza\/"},"modified":"2025-10-15T13:28:21","modified_gmt":"2025-10-15T13:28:21","slug":"technical-service","status":"publish","type":"page","link":"https:\/\/www.italwin.it\/en\/technical-service\/","title":{"rendered":"Technical service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1649749118766{padding-top: 900px !important;padding-bottom: 20px !important;background-image: url(https:\/\/www.italwin.it\/wp-content\/uploads\/2022\/04\/header-assistenza.jpg?id=5643) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;header-pagina onda-bottom&#8221;][vc_column][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1649342544802{padding-bottom: 40px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;container-1600 max-width-1000&#8243; css=&#8221;.vc_custom_1649749496282{margin-bottom: 50px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1658831706825{padding: 0px !important;}&#8221;]<div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-55ca8359258f9a412be7e73af65d2aac \"><div class=\"porto-u-main-heading\"><h1  >Technical service<\/h1><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[vc_column_text css=&#8221;.vc_custom_1658915885234{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\">Welcome to the page where you can find out about the service and after-sales services provided by our dealer network.<\/h5>\n<p>[\/vc_column_text][vc_empty_space el_class=&#8221;hide-950&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1647512773676{padding-bottom: 40px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;container-1600 gap-50&#8243;][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h4>Customer service for electric bikes is extremely important to us.<\/h4>\n<p>Quality and reliability of our brand are reflected in the <strong>efficient network of specialized dealers<\/strong>, located throughout the territory. We have <strong>competent staff<\/strong>, able to ensure a <strong>qualified service<\/strong> to assist you in the purchase and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.<\/p>\n<p>We carefully choose our dealers; they receive <strong>adequate training<\/strong> on the characteristics of the models of our electric bikes. The goal is to offer you <strong>quality and competence<\/strong>: our dealers advise you in choosing the e-bike that best suits your needs, they offer valuable tips on how to drive and take care of the vehicle, and provide a professional testing service.<\/p>\n<p>That is the way to enjoy your electric bike for a long time. Thanks to continuous training, our specialized dealers will also be able to offer you the <strong>necessary technical assistance after the purchase<\/strong> and help you in the right choice of spare parts. Our dealers are at your side even after the delivery of the vehicle, assisting you in case of problems whether your bike is still under warranty, or whether it is out of warranty.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1647513239080{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_single_image image=&#8221;3245&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1647513233565{background-image: url(https:\/\/www.italwin.it\/wp-content\/uploads\/2022\/02\/cerchio-grigio.png?id=3244) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1658831823707{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;background-color: #eeeeee !important;}&#8221; el_class=&#8221;sezione-icone-assistenza&#8221;][vc_column css=&#8221;.vc_custom_1649751086930{margin: 0px !important;border: 0px initial !important;}&#8221;][vc_row_inner el_class=&#8221;gap-80 max-width-1400 container-1600&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"porto-sicon-box  wpb_custom_a5736e55f1a3d1731ef597c8d022d611 style_1 top-icon text-left\"><div class=\"porto-sicon-top\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 50px;margin-right:50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.italwin.it\/wp-content\/uploads\/2022\/03\/bici.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">Have you purchased an Italwin e-bike?<\/h3><p>Contact the dealer who sold you the e-bike. Under warranty, you will be asked to show the purchase receipt. You will be supported by the professional staff of our network until the problem is resolved.<\/p><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\">\n<h3><\/h3>\n<p><\/div> <!-- description --><\/div><!-- porto-sicon-box -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"porto-sicon-box  wpb_custom_a5736e55f1a3d1731ef597c8d022d611 style_1 top-icon text-left\"><div class=\"porto-sicon-top\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 50px;margin-right:50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.italwin.it\/wp-content\/uploads\/2019\/06\/punti-vendita.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">Are you a dealer or service center?<\/h3><p>To get in touch with the FIVE staff, download the FIVE app or access our portal; you can open a ticket, order spare parts, and access other services dedicated to you. If you are not yet registered, contact your sales representative.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1649751145339{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;foto-100&#8243;][vc_column css=&#8221;.vc_custom_1649751066287{margin: 0px !important;padding: 0px !important;border: 0px initial !important;}&#8221;][vc_single_image image=&#8221;5661&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1649751128315{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1649751978871{margin-top: 50px !important;padding-bottom: 40px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;container-1600 gap-50 max-width-1000&#8243; css=&#8221;.vc_custom_1649752366892{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1647513239080{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">New FIVE assistance web portal<\/h3>\n<p style=\"text-align: center;\">FIVE presents the new <strong>web portal<\/strong> where <strong>dealers<\/strong> can search and purchase spare parts, request technical assistance, and talk to FIVE experts.<br \/>\n<strong>Customer service<\/strong> is easy with the FIVE technical assistance. On <a href=\"https:\/\/five-service.it\" target=\"_blank\" rel=\"noopener\">www.five-service.it<\/a>, dealers always have all the information on e-bikes available directly online. Here are the main features of the service<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;container-1600 gap-50&#8243; css=&#8221;.vc_custom_1649751957511{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1647513239080{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_single_image image=&#8221;5672&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1649752155520{background-image: url(https:\/\/www.italwin.it\/wp-content\/uploads\/2022\/02\/cerchio-grigio.png?id=3244) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"porto-sicon-box  wpb_custom_961eb6da438c52c60238ac0c166556ee style_1 top-icon\"><div class=\"porto-sicon-header\"><h4 class=\"porto-sicon-title\" style=\"\">SPARE PARTS<\/h4><p>A spare parts btb e-commerce service, makes it easy to search for a spare part through category filters and e-bike serial number. The list of compatible spare parts shows the price reserved for dealers, the recommended retail price and the availability.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  wpb_custom_961eb6da438c52c60238ac0c166556ee style_1 top-icon\"><div class=\"porto-sicon-header\"><h4 class=\"porto-sicon-title\" style=\"\">REQUEST FOR TECHNICAL ASSISTANCE<\/h4><p>To open a help ticket and follow its progress (open, under management, closed). Whenever the status of the request is updated you receive a notification on your smartphone. The ticket is closed when the request is resolved or when the spare part is shipped (within 24 hours). In order to speed up the procedure, the sales invoice and the tests performed are requested, and it is possible to attach photos or videos of the problem.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  wpb_custom_961eb6da438c52c60238ac0c166556ee style_1 top-icon\"><div class=\"porto-sicon-header\"><h4 class=\"porto-sicon-title\" style=\"\">MANUALS<\/h4><p>E-bike and display manuals are always available for download on computers or smartphones.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  wpb_custom_961eb6da438c52c60238ac0c166556ee style_1 top-icon\"><div class=\"porto-sicon-header\"><h4 class=\"porto-sicon-title\" style=\"\">MAINTENANCE<\/h4><p>Offers the possibility of registering e-bikes sold and check the maintenance carried out.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1649753668522{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 0px !important;background-color: #eeeeee !important;}&#8221; el_class=&#8221;sezione-app&#8221;][vc_column css=&#8221;.vc_custom_1649751086930{margin: 0px !important;border: 0px initial !important;}&#8221;][vc_row_inner content_placement=&#8221;bottom&#8221; el_class=&#8221;gap-80 max-width-1400 container-1600&#8243; css=&#8221;.vc_custom_1658753155390{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_inner el_class=&#8221;colonna-testo&#8221; width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3>FIVE App.<\/h3>\n<h4>Technical assistance for dealers<\/h4>\n<p>The website functions are available on the dealers app, download it from Apple App Store and Google Play.[\/vc_column_text][vc_single_image image=&#8221;5689&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/play.google.com\/store\/apps\/details?id=it.fivebikes.fiveassistenzatecnica&#8221;][vc_single_image image=&#8221;5690&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/apps.apple.com\/it\/app\/five-assistenza-tecnica\/id1452049121&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; css=&#8221;.vc_custom_1649753030378{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;5681&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1649753192729{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1649342764900{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;box-test-ride&#8221;][vc_column][vc_widget_sidebar sidebar_id=&#8221;secondary-sidebar&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1649749118766{padding-top: 900px !important;padding-bottom: 20px !important;background-image: url(https:\/\/www.italwin.it\/wp-content\/uploads\/2022\/04\/header-assistenza.jpg?id=5643) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;header-pagina onda-bottom&#8221;][vc_column][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1649342544802{padding-bottom: 40px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; el_class=&#8221;container-1600 max-width-1000&#8243; css=&#8221;.vc_custom_1649749496282{margin-bottom: 50px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1658831706825{padding: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1658915885234{margin-bottom: 20px !important;}&#8221;] Welcome to the page where you can find out about the service and after-sales services provided by our dealer network. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-39442","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/pages\/39442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/comments?post=39442"}],"version-history":[{"count":4,"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/pages\/39442\/revisions"}],"predecessor-version":[{"id":46703,"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/pages\/39442\/revisions\/46703"}],"wp:attachment":[{"href":"https:\/\/www.italwin.it\/en\/wp-json\/wp\/v2\/media?parent=39442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}