Technical service

Technical service

Welcome to the page where you can find out about the service and after-sales services provided by our dealer network.

Customer service for electric bikes is extremely important to us.

Quality and reliability of our brand are reflected in the efficient network of specialized dealers, located throughout the territory. We have competent staff, able to ensure a qualified service to assist you in the purchase and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.

We carefully choose our dealers; they receive adequate training on the characteristics of the models of our electric bikes. The goal is to offer you quality and competence: our dealers advise you in choosing the e-bike that best suits your needs, they offer valuable tips on how to drive and take care of the vehicle, and provide a professional testing service.

That is the way to enjoy your electric bike for a long time. Thanks to continuous training, our specialized dealers will also be able to offer you the necessary technical assistance after the purchase and help you in the right choice of spare parts. Our dealers are at your side even after the delivery of the vehicle, assisting you in case of problems whether your bike is still under warranty, or whether it is out of warranty.

Have you purchased an Italwin e-bike?

Contact the dealer who sold you the e-bike. Under warranty, you will be asked to show the purchase receipt. You will be supported by the professional staff of our network until the problem is resolved.

Are you a dealer or service center?

To get in touch with the FIVE staff, download the FIVE app or access our portal; you can open a ticket, order spare parts, and access other services dedicated to you. If you are not yet registered, contact your sales representative.

FIVE Service

A portal where dealers can request assistance, download manuals, consult the spare parts catalogue, and private individuals can purchase extended warranty services.
Customer service is at your fingertips with FIVE Technical Support. Through the portal, dealer and customer always have all the information about e-bikes directly online. Here are the main features of the service.


To open a help ticket and follow its progress (open, under management, closed). Whenever the status of the request is updated you receive a notification on your smartphone. The ticket is closed when the request is resolved or when the spare part is shipped (within 24 hours). In order to speed up the procedure, the sales invoice and the tests performed are requested, and it is possible to attach photos or videos of the problem.

SPARE PARTS (for dealers)

With the app you can search for a spare part by category, code or e-bike model. The list of compatible parts also shows the price reserved for the retailer and the recommended selling price.

MANUALISTICS (for dealers)

E-bike and display manuals are always available for download on a computer or smartphone.


Tutorial with spare parts assembly instructions.

WARRANTY EXTENSION (per customers in Italy)

From the website it is possible to purchase warranty extension services.


Technical assistance for dealers

The website functions are available on the dealers app, download it from Apple App Store and Google Play.