This page introduces you to the assistance and after-sales service managed by our dealer network.

Customer service for electric bikes is extremely important to us. Quality and reliability of our brand are reflected in the efficient network of specialized dealers, located throughout the territory. We have competent staff, able to ensure a qualified service to assist you in the purchase and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.

We carefully choose our dealers; they receive adequate training on the characteristics of the models of our electric bikes. The goal is to offer you quality and competence: our dealers advise you in choosing the e-bike that best suits your needs, they offer valuable tips on how to drive and take care of the vehicle, and provide a professional testing service.
That is the way to enjoy your electric bike for a long time. Thanks to continuous training, our specialized dealers will also be able to offer you the necessary technical assistance after the purchase and help you in the right choice of spare parts. Our dealers are at your side even after the delivery of the vehicle, assisting you in case of problems whether your bike is still under warranty, or whether it is out of warranty.


Contact the dealer who sold you the e-bike. Under warranty, you will be asked to show the purchase receipt. You will be supported by the professional staff of our network until the problem is resolved.


To get in touch with the FIVE staff, download the FIVE app or access our portal; you can open a ticket, order spare parts, and access other services dedicated to you. If you are not yet registered, contact your sales representative.

FIVE App. An app to request assistance, download manuals, and look up the dealers’ spare parts catalog.

Customer service is at your fingertips with the FIVE Technical Assistance app. With a smartphone or a computer, the retailer always has all the information on products availability, directly online both when he is in his shop and outdoor.

Here you can download the app for Android and IOS.

We remind you that  you can download our e-bike catalog, to have a look of the city bikes, the e-MTB and the trekking bikes.